Refund Policy

Ask and we will look. Bids here are small, one person reads the mail, and we would rather return $5 than argue about it. What we will not do is unwind a listing that has done its job and sent you traffic.

Every payment on the board is an amount added to one listing. A refund takes that same amount back off it, and the listing keeps whatever the other payments put there.

So a listing raised from $5 to $40 and then refunded for the raise goes back to standing at $5, with the rank that figure reaches. A listing whose total reaches zero comes off the board entirely.

Rank is worked out live from the amounts standing, so a rollback takes effect the moment the refund is processed. Nobody has to be re-ranked by hand and nobody below you loses the place they paid for.

• You were charged twice for the same bid, or a payment went through twice by accident.
• The payment cleared and the listing never appeared, or appeared at the wrong amount.
• The row is wrong in a way we cannot correct, such as an icon or a name that belongs to somebody else.
• We removed your listing for a reason other than a rule break, including at the request of the person the product belongs to.
• We retire the board. In that case we refund what is standing on every live listing without being asked.

Nothing is charged when a listing is refused before payment. The check runs before a checkout can open, so a refusal costs you nothing and there is nothing to refund.

• Somebody paid more than you did and took your place. That is the entire mechanic of the board, and it is described on the rules page before you pay.
• The listing did not bring you the traffic, signups or customers you hoped for. A bid buys a position and nothing else.
• We removed your listing because it broke the terms. In that case the money stays with us.
• You lowered the amount on Polar's page and got the lower rank that figure reaches. That is the figure working.

Being outbid is not a fault, and neither is a quiet week. If either of those is a risk you would rather not take, the board is not the thing to buy.

Where the law gives you a right to withdraw from a purchase, it applies and this policy does not reduce it. Note what placing a bid asks for: a listing goes live as soon as the payment clears, which is you asking us to perform the service immediately. Once the listing has been published, the thing you bought has been delivered, and the withdrawal right for a digital service performed at your request falls away. Before it is published, or if publication fails, ask us and we will refund it.

Payments run through Polar as merchant of record, so a refund is issued by Polar to the method you paid with. We ask for it, Polar sends it, and your bank decides how quickly it lands. Five to ten working days is normal.

We do not refund to a different card, a different account or a different person, because we have no way to know that person is you.

Please write to us before disputing a charge with your bank. A chargeback takes weeks, costs both of us a fee and tells us nothing about what went wrong, while an email is usually answered the same week. A listing under an open dispute comes off the board until the dispute is settled.

Refunds, duplicates, takedowns and anything else about money: [email protected]. The Terms of Service set out what a bid buys, and the rules page sets out how ranking works.